Frequently asked questions
Find answers to common queries about our services, bookings, and more.
What areas do you serve?
We proudly serve the Midlands and surrounding regions, with convenient access to motorways, towns, cities, and airports.
What types of coaches do you offer?
Our modern fleet includes fully equipped, air-conditioned coaches with comfortable seating and a range of on-board features.
What services do you provide?
We offer holidays, day trips, private coach hire, school transport, group travel, corporate travel and more.
Do you offer services for corporate events?
Yes! We provide reliable transport for conferences, business events and corporate groups.
Can I hire a coach for a wedding?
Absolutely. We can arrange transport tailored to your wedding schedule and guest requirements.
Are pets allowed on board?
Assistance dogs are welcome. Other pets may not be permitted — please contact us to discuss your needs.
How do I book a coach?
You can book by phone, email, or through our online enquiry form. Our friendly team will guide you through the process.
How far in advance should I book?
We recommend booking as early as possible, especially during busy periods, to secure your preferred dates and vehicle.
What payment methods do you accept?
We accept a range of payment methods. Your reservations team member will confirm available options when booking.
Is a deposit needed when booking?
Most bookings require a deposit. The amount varies depending on the service.
Can I make multiple pick-ups or drop-offs?
Yes — multi-point itineraries are available. Let us know your requirements when requesting a quote.
What is your cancellation policy?
Our cancellation terms vary depending on the type of booking. We’ll provide full details at the time of reservation.
What safety measures do you have in place?
We prioritise safety with well-maintained vehicles, experienced drivers, and strict compliance with industry standards.
Do your coaches have air conditioning and reclining seats?
Yes! All our modern coaches include air conditioning, reclining seats, and other comfort features.
Are your drivers experienced?
Our drivers are fully trained, uniformed professionals with extensive experience in UK and international travel.
What are the luggage allowances?
Luggage capacity varies by coach. Tell us your group size and requirements, and we’ll ensure the right vehicle is provided.
Do you offer child seats or booster seats?
We can accommodate child seats provided by the customer. Please inform us in advance.
Can we bring food and drinks on board?
Yes — food and drinks are allowed, but we ask passengers to keep the coach tidy and dispose of rubbish responsibly.
Is there a restroom on board?
Some of our coaches include onboard toilets. Please request this feature when booking if required.
What happens if the coach is delayed?
We always aim to run on time. In the rare event of a delay, we will contact you as soon as possible with updates.
Can you accommodate large groups?
Yes — we can provide multiple vehicles or larger coaches depending on your group size.
Do you offer customised travel solutions?
Yes — itineraries can be tailored to your group’s specific needs.
Can I request a specific type of coach?
We will do our best to accommodate requests depending on availability.
How can I provide feedback or make a complaint?
You can contact our team by phone or email. We welcome all feedback as part of our commitment to excellent service.